Policies
Privacy Policy, Terms and Conditions, and Refunds Policy for the San Elijo Hills Fire Safe Council.
Privacy Policy
Effective March 25, 2025
Information We Collect
The San Elijo Hills Fire Safe Council collects information that you voluntarily provide when contacting us through our website, signing up for communications, making donations, or submitting Firewise volunteer hours. This may include your name, email address, mailing address, phone number, and payment information for donations.
We may also collect non-personally identifiable information through standard web analytics, including pages visited, browser type, and referring URLs. This information is used solely to improve our website and communications.
How We Use Your Information
Information you provide is used to respond to your inquiries, process donations, send newsletters and community bulletins you have requested, coordinate Firewise certification activities, and notify you of community wildfire preparedness events.
We Do Not Sell or Rent Your Information
The San Elijo Hills Fire Safe Council does not sell, rent, trade, or otherwise transfer your personally identifiable information to outside parties. We do not share your information with third parties for marketing purposes.
Payment Processing
Online donations are processed through secure third-party payment processors, including PayPal and/or Stripe. We do not store your credit card or payment account information on our servers. Payment processors operate under their own privacy and security policies.
Security
We implement reasonable security measures to protect information you provide. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of this website after changes are posted constitutes acceptance of the updated policy.
Contact
Questions about this Privacy Policy should be directed to info@sehfsc.org.
Terms and Conditions
Effective March 25, 2025
Purpose of This Website
This website is operated by the San Elijo Hills Fire Safe Council, a 501(c)3 nonprofit organization. It is provided for community education and information purposes related to wildfire preparedness, prevention, and emergency response in San Elijo Hills and neighboring communities.
Donations
Donations made through this website are voluntary and made to support the nonprofit mission of the San Elijo Hills Fire Safe Council. All donations are final. Please refer to our Refunds Policy below for information about error corrections.
Content Ownership
All content on this website — including text, graphics, logos, images, and downloadable documents — is the property of the San Elijo Hills Fire Safe Council or its content suppliers and is protected by applicable copyright and intellectual property laws. Content may not be reproduced or distributed without written permission except for non-commercial personal use.
Limitation of Liability
The information on this website is provided for general community education purposes. The San Elijo Hills Fire Safe Council makes no warranties, expressed or implied, about the completeness, accuracy, reliability, or suitability of information on this site. In no event shall the SEHFSC be liable for any loss or damage arising from reliance on information contained on this website.
Emergency preparedness and evacuation decisions should always follow the direction of local fire and law enforcement authorities.
External Links
This website contains links to external websites operated by third parties, including government agencies, community organizations, and service providers. These links are provided for convenience and information purposes only. The San Elijo Hills Fire Safe Council has no control over the content of external sites and assumes no responsibility for them.
Contact
Questions about these Terms and Conditions should be directed to info@sehfsc.org.
Refunds Policy
Effective March 25, 2025
All Donations Are Final
All donations made to the San Elijo Hills Fire Safe Council are final and non-refundable. As a 501(c)3 nonprofit, donations are considered charitable contributions and are not subject to reversal except in the case of documented processing errors.
Processing Errors
If you believe a donation was processed in error — including duplicate charges or incorrect amounts — please contact us within 30 days of the transaction at info@sehfsc.org with your name, the date of the transaction, and the amount charged. We will review the request and respond within 5 business days.
Questions
For all donation-related inquiries, please contact info@sehfsc.org.